Barq Driver — Support
Barq Driver is the delivery-driver app for the Batuttah logistics platform. This page explains how to get help with it.
Who can use Barq Driver
Barq is a work app. You can only sign in if a company that ships with Batuttah has registered you as one of its drivers. You will need a company code from your dispatcher and your registered phone number. If you do not have a company code, Barq will not be usable for you.
Trouble signing in
- The company code is not accepted — check it with your dispatcher; codes are specific to each company.
- The verification code (OTP) does not arrive — make sure you entered the same phone number your company registered, check your signal, and wait a minute before requesting a new code.
- Your account was disabled — contact your dispatcher; driver accounts are managed by your company, not by us.
Common questions
- The map is blank or my location is wrong — allow location access for Barq in your phone settings, and make sure GPS is on. Barq only uses your location while the app is open during an active route.
- The scanner will not read a barcode — allow camera access in your phone settings, clean the lens, and use the manual entry option to type the tracking number.
- I have no internet — keep working. Deliveries, failed attempts and reports are saved on your phone and sync automatically when you are back online.
- Cash and closeout questions — cash limits and settlement are set by your company; ask your dispatcher or supervisor.
Contact us
For account and delivery questions, your company's dispatcher is always the fastest route. For technical problems with the app itself:
Email: support@dumyah.com
Phone: +962 7 9889 7171
Please include your phone number, your company name, and the tracking number of any shipment involved, so we can find the issue quickly.
Privacy
See the Barq Driver Privacy Policy for what data the app collects and your rights over it.