FAQs for Dumyah Points Rewards Program

How do I earn points on Dumyah?

You earn Dumyah points by making purchases on the Dumyah app or the website. For every 1 Jordanian Dinar (JOD) spent, you will receive 10 points, equivalent to 1% of your purchase amount.

How do I convert points to JOD (Jordanian Dinar)?

You can convert your points to JOD through your Dumyah account. For every 1,000 points you have, you can redeem them for 1 JOD.

Is there a minimum requirement for redeeming points?

No, there is no minimum requirement for redeeming points. You can convert any amount of points you've earned into JOD, regardless of how many points you have.

Can I use the points to pay for my orders?

Yes, you can utilize your points for payment on orders. To do so, first, redeem your points into your Dumyah wallet. Once redeemed, the amount will automatically be applied as a deduction from your wallet balance for any subsequent orders you place.

When are points credited to my account?

Points are credited to your account once your order status is marked as "Delivered." This means you will earn points only after the order has been successfully delivered to your doorstep.

Can I earn points when I purchase vouchers on Dumyah?

When you purchase vouchers on Dumyah, you will earn points based on the purchase amount. However, please note that the person who redeems the voucher will not receive points, only the person who bought the voucher will earn points.

Can I earn points when using credit from previously earned points to make a purchase?

Yes, you will earn points even when using credit from previously earned points to make a purchase. Points are awarded based on the total purchase amount, regardless of how you choose to pay for your order.

How do I check my points balance and redeem them?

You can check your points balance and redeem them through the Dumyah app. Simply log in to your account, go to the points section, and you will see your current balance. You can choose to redeem your points at any time.

Are points earning and redemption available only through the Dumyah app?

Yes, points earning is available exclusively through the Dumyah app and website. You can redeem them just through the app.

Can I transfer my points to someone else's account?

Points are non-transferable and can only be used by the account holder who earned them. You can't transfer your points to another Dumyah user.

Do my points ever expire?

Yes, your points do expire. They remain valid for 6 months from the date they are earned. To make the most of your rewards, be sure to redeem your points within this timeframe.

Are points earned on all components of my purchase?

Points are earned only on the value of the purchased products. Delivery fees, service charges, and any other additional fees are excluded from the points calculation.

How do discount codes affect my points earning?

When you use a discount code, points are calculated based on the discounted product price. The amount of points earned will reflect the final amount paid for the products after applying the discount.

What happens to my points if I return a product?

If you return a product for which you have earned points, the equivalent amount of points will be deducted from your account. This ensures that the points balance accurately reflects your actual purchases after any returns.